We are committed to your complete satisfaction with our products. You may return unopened merchandise within 14 days for a full refund. Refunds on opened merchandise will be less a 25% restocking charge. Please contact us first for return address and instructions. Note that shipping charges are non-refundable.

Playback issues with a DVD: If you experience problems playing a DVD, contact us for assistance. In our experience, we can usually quickly resolve most playback issues.